Well, that issue happened a couple of months ago. I’ve had a Health Insurance, called SUL AMÉRICA or SULAMÉRICA since I was 12 years old. I’ve never had problems with it. Over here in Brazil you pay your HI monthly. I’ve always paid mine on time, because despite the fact I hate go to the doctors you never know what can happen to you tomorrow. So, as you all know, the second half of last year for me was a complete mess, because of my father’s death. So in August, with all that happening to me, my head burning, everything out or order and in complete grief, I forgot to pay that particular month of my HI. See, once again to tell you, I’ve always paid mine on time. So, in October I went to São Paulo and only got back in the end of the month. When I came back I saw that my HI had sent me a “special” bill saying that I haven’t paid August and I had until 20th of October to pay it. Of course, I went to the bank straight away to try to pay it, but it was too late and the bank didn’t accept my payment. So the following months, September and October the normal bill of the HI kept coming and I paid them. So in November when I noticed that the bill hasn’t come I called them and what did they say? THAT THEY HAVE CANCELLED MY HEALTH INSURANCE! I got completely mad, I needed that to go to my doctors as I wasn’t feeling well at all, I explained all that have happened to me in the past months and that in August my father died and everything else. So the attendant said to me to fax a letter explaining all that to the department so they could analyze my case. I even faxed a copy of my father’s Death Certificate so they could see I wasn’t making up! A month later after the deadline they have given to me to give an answer I called them and they said that they analyzed but they didn’t consider the facts so my HI was still cancelled. Not satisfied with that I went online in their website and sent another complaint, this time I wasn’t so polite and said that that HI company disgusted me for treating their clients like that and all sorts. Another month later (this month, about 10 days ago) the attendant called me and again said “sorry, still got cancelled”. So I said a lot of horrible things and threatened them to go on the internet and those HI associations to tell my story and how disgusting they are.
So now, here in my blog, is the first step of a crusade that I’m going to do against that health insurance company. So, if you are Brazilian and have Sul América HI be aware what they can do to you, how they treat their insured clients and be aware that when you need them the most, they WILL turn their back to you. Am I over reacting? I don’t think so, people, because as you could see I had major reasons to have skipped that payment and my HI level wasn’t the cheapest one, quite the opposite! So you can have an idea, I’m about to sign up with another HI company, also as good as I THOUGHT SUL AMÉRICA WAS and signing the second best level of HI covering, I’m going to put my husband as a dependant, so we can both be insured, and I’m going to pay even LESS the price I was paying for me alone in that old HI company crap! So you can see, those rip of BASTARDS after 14 years with them they didn’t even consider give an exception for the sake of the events. So no, I’m not over reacting in my anger, disappointment and disgust towards that SUL AMÉRICA. And I hope people can read my story and be aware of these facts I just said and really consider that before willing to sign up with them or still keep them as your HI company. I highly consider you change for another one RIGHT NOW!
XxX